Nadzeya Kalbaska

Nadzeya Kalbaska, PhD in Communication Sciences (2014), lecturer at USI – Università della Svizzera italiana (Lugano, Switzerland), research fellow at the Institute of Communication Technologies of the same universit

Her research focus is on Human Recourse Management and eLearning applications in the hospitality and tourism industry. Her PhD investigated the application of Information and Communication Technologies in the tourism field, while looking in particular how Ministries of Tourism are using eLearning courses to educate and certify their travel trade partners.

Nadzeya has done interviews with the representatives of the Tourism New Zealand and Swiss National Tourism Office, as well as have investigated motivations of the travel agents based in the United Kingdom, India and New Zealand on attending online training activities about tourism destinations. PhD thesis and related acknowledgements.

Nadzeya manages various applied research projects at the laboratory. Among them the development and implementation of an online training course for international travel trade commissioned by Switzerland National Tourism Office

Research interests: eTourism, eLearning, Education and Training, Destination Management Organization Training, Human Resource Management, MOOCs 

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